Everything 1K Customer Terms & Conditions of Use

Welcome to Everything 1K ("Everything 1K", "we", "us", "our"). These Terms & Conditions govern your access to and use of the Everything 1K website, mobile applications, products, promotions, points, coupons, delivery services and related customer services.

By creating an account, placing an order, making a purchase, redeeming a coupon or otherwise using Everything 1K, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree, please do not create an account or use the platform.

1. ABOUT EVERYTHING 1K

Everything 1K is an e-commerce marketplace/retail platform offering products at advertised prices, including new, pre-owned, thrift, clearance and other qualifying products.

Where a product is pre-owned, thrift, second-hand, used, refurbished, clearance or otherwise not new, this will be disclosed in the relevant product description or listing.

Because some products are pre-owned or thrift items, products may have minor signs of previous use, including but not limited to: minor stains; slight marks; small cosmetic imperfections; minor wear; colour variation; loose threads; minor scratches; packaging imperfections; or other reasonably expected signs of prior use.

We will make reasonable efforts to inspect products before dispatch and accurately describe material defects that we identify.

This disclosure does not remove any consumer rights that cannot lawfully be excluded.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and availability are accurate.

However: photographs may appear slightly different depending on your device or screen; colours may vary slightly from the actual product; measurements may have reasonable variations; product availability may change; stock may become unavailable before an order is processed; thrift/pre-owned items may have individual characteristics.

You are responsible for reviewing the product information before placing your order.

We will not intentionally provide false or misleading information about our products.

3. ORDERING

Placing an order constitutes a request to purchase the selected product.

An order is not necessarily accepted merely because you have placed it or received an automated acknowledgement.

We reserve the right, subject to applicable law, to: decline or cancel an order where stock is unavailable; correct genuine pricing or listing errors; cancel suspected fraudulent or abusive transactions; limit quantities where necessary; cancel orders affected by technical errors; request additional information reasonably required to process an order.

Where we cancel an order after payment has been received and a refund is legally or contractually due, the applicable refund process will apply.

4. PRICES AND PAYMENT

Product prices displayed on the platform are the prices applicable at the time of purchase, subject to clearly disclosed charges.

Any applicable: delivery fee; service charge; applicable tax; special handling charge; or other mandatory charge will be disclosed before completion of payment where applicable.

Customers should review the final order summary before payment.

5. DELIVERY

We may use third-party logistics providers, courier companies or other delivery partners.

Delivery estimates are estimates and are not guarantees of an exact delivery time unless expressly stated otherwise.

Delivery may be affected by: weather; traffic; security situations; public holidays; courier delays; incorrect customer information; customer unavailability; events outside our reasonable control.

Customers must provide accurate delivery information.

Where a customer provides an incorrect address, unavailable telephone number or other incorrect delivery information, additional delivery costs or delays may arise.

6. INSPECTION UPON DELIVERY

Customers are encouraged to inspect products promptly after delivery.

If you believe that an item: is materially different from what was ordered; is defective in a way that was not disclosed; is damaged in transit; is missing; is the wrong product; or materially fails to correspond with its description, please contact Everything 1K through our official customer-support channel as soon as reasonably possible.

Where appropriate, we may request photographs, videos, order information or other reasonable evidence to investigate the complaint.

7. RETURN & REFUND POLICY

Our return policy is designed specifically for the nature of our products, including thrift and pre-owned goods.

Nothing in this policy is intended to remove or restrict a consumer right that cannot lawfully be excluded.

8. IMPORTANT THRIFT/SECOND-HAND DISCLOSURE

PLEASE READ BEFORE PURCHASING.

Some Everything 1K products are thrift, second-hand, pre-owned or clearance products.

Customers acknowledge that such products may not have the same condition as brand-new products.

A minor imperfection that was clearly disclosed in the product listing, photograph or description will generally not constitute an undisclosed defect.

However, Everything 1K will not use the thrift nature of a product as a justification for concealing a material defect or misleading a customer.

This distinction is important for protecting both the customer and Everything 1K.

9. COUPONS, POINTS & REWARDS

Everything 1K may operate a points, coupon and rewards programme.

Unless expressly stated otherwise: points have no cash value; points cannot be exchanged for cash; points cannot be transferred or sold; points cannot be combined with another customer's account; coupons may have specific validity periods; coupons may have minimum purchase requirements; coupons may be limited to specified products or categories; one customer may be limited to one account; fraudulent or abusive accumulation of points may result in cancellation; points earned through cancelled, refunded or fraudulent transactions may be reversed.

The current reward structure may be displayed on the website and may be updated from time to time, subject to applicable law and proper disclosure.

Current E1K Point & Reward Programme 1,000 Points → ₦100 Shopping Coupon 2,000 Points → ₦250 Shopping Coupon 4,000 Points → ₦500 Shopping Coupon 10,000 Points → ₦1,000 Shopping Coupon 15,000 Points → Free Delivery Reward 20,000 Points → 321 Membership Reward

Where a reward has been validly earned, Everything 1K will honour it according to the applicable reward terms.

We reserve the right to suspend or investigate accounts where there is reasonable evidence of manipulation, fraud, multiple-account abuse or other misuse.

10. PROMOTIONS

Promotions, discounts, giveaways, coupons and special offers may have additional terms.

Unless expressly stated otherwise: promotions are subject to availability; promotional items may be limited; promotions may have start and end dates; promotions cannot necessarily be combined; promotional errors may be corrected; fraudulent participation may result in disqualification.

Specific promotional terms displayed with an offer form part of that offer.

11. CUSTOMER ACCOUNTS

Customers are responsible for maintaining the confidentiality of their account information.

You agree to provide accurate information and not to create accounts using another person's identity or information without lawful authority.

You must notify us if you reasonably believe that your account has been compromised.

We may suspend or restrict an account where there is reasonable evidence of: fraud; attempted fraud; identity misuse; payment abuse; coupon/points manipulation; harassment; unlawful activity; repeated abuse of our return/refund system; or violation of these Terms.

Such action will be taken subject to applicable law.

12. PROHIBITED USE

You must not use Everything 1K to: commit fraud; impersonate another person; submit false information; manipulate reviews or ratings; exploit technical vulnerabilities; interfere with the operation of the platform; introduce malicious software; attempt unauthorised access; abuse promotions or rewards; use stolen payment information; purchase products for unlawful purposes; harass staff, partners, delivery personnel or other customers; or engage in any activity prohibited by applicable Nigerian law.

13. THIRD-PARTY SERVICE PROVIDERS

Everything 1K may work with third parties, including: payment processors; logistics companies; technology providers; hosting providers; communication providers; analytics providers; customer-service providers; and other operational partners.

Where necessary for providing the service, relevant information may be shared with authorised third parties in accordance with applicable law and our Privacy Policy.

14. PAYMENT SECURITY

Payments may be processed through third-party payment providers.

Everything 1K does not intentionally request customers to disclose payment-card passwords, PINs, OTPs or other confidential banking credentials through ordinary customer-support channels.

Customers should never share such credentials with anyone claiming to represent Everything 1K.

15. CUSTOMER CONTENT

Where the platform allows customers to submit reviews, photographs, comments or other content, you agree that: the content must be truthful; you must have the right to submit it; it must not infringe another person's rights; it must not contain unlawful or abusive material; it must not contain malicious code.

By submitting content, you grant Everything 1K a non-exclusive permission to use, reproduce, display or distribute that content for legitimate business, marketing and platform purposes, subject to applicable law.

16. INTELLECTUAL PROPERTY

Everything 1K's name, logo, graphics, designs, website content, software, text and other proprietary materials belong to Everything 1K or its relevant licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit our proprietary materials without appropriate permission.

17. WEBSITE AVAILABILITY

We aim to maintain a reliable platform but cannot guarantee that the website will always be: available; uninterrupted; error-free; completely secure; or free from technical problems.

We may temporarily suspend parts of the platform for maintenance, security, upgrades or circumstances beyond our reasonable control.

Nothing in this clause excludes liability that cannot lawfully be excluded.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Everything 1K will not be responsible for losses arising solely from matters outside our reasonable control, including certain third-party failures, network interruptions, courier delays or customer-provided incorrect information.

However, nothing in these Terms is intended to exclude or limit liability that applicable Nigerian law does not permit us to exclude or limit, including liability arising from fraud, wilful misconduct, misleading representations, negligence or defective goods where such liability cannot lawfully be excluded.

19. FORCE MAJEURE

We will not be responsible for delay or failure caused by circumstances reasonably beyond our control, including natural disasters, serious security incidents, government restrictions, major network failures, strikes, transportation disruptions or other extraordinary events.

We will take reasonable steps to resume affected services when practicable.

20. EVERYTHING 1K AND THE 321 ECOSYSTEM

Everything 1K may provide links or opportunities to explore other businesses, platforms or services associated with the wider 321 ecosystem.

Unless expressly stated otherwise, a transaction for an Everything 1K physical product is a transaction governed by Everything 1K's applicable terms.

Other 321-branded services may have separate terms, eligibility requirements, privacy policies, refund policies and rules.

A customer's use of another platform is not automatically governed by Everything 1K's product terms.

Important: Do not use this clause to try to contract away responsibility where Everything 1K itself is legally responsible for a transaction.

21. PRIVACY & PERSONAL DATA

We may collect and process personal information necessary to: create and manage customer accounts; process orders; process payments; arrange delivery; provide customer support; administer points and rewards; prevent fraud; improve our services; comply with legal obligations; and carry out other purposes disclosed in our Privacy Policy.

Personal data will be processed in accordance with applicable Nigerian data-protection law.

Customers have applicable data-subject rights, including rights relating to access, correction, objection, restriction, portability and deletion, subject to applicable legal exceptions. The Nigeria Data Protection Commission (NDPC) identifies these rights under the Nigeria Data Protection Act 2023.

Our Privacy Policy is a separate document - see the Privacy link below. It is not repeated in full here.

22. MARKETING COMMUNICATIONS

Customers may receive transactional communications necessary to operate their accounts and orders.

Marketing communications are handled separately where consent is required.

Customers may withdraw marketing consent through the available unsubscribe or preference mechanism.

The NDPA requires affirmative consent where consent is the lawful basis; silence or inactivity does not constitute consent, and consent requests should be clear and accessible.

23. COMPLAINTS & CUSTOMER SUPPORT

If you have a complaint, please contact Everything 1K through our designated customer-support channel.

We will make reasonable efforts to investigate complaints fairly and promptly.

Please provide: order number; customer name; telephone number/email; description of the issue; photographs/videos where relevant; and any other information reasonably required to investigate the complaint.

Nothing in these Terms prevents a consumer from exercising a lawful right to seek redress from a competent regulatory authority or court.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our services, technology, business practices or applicable law.

Where appropriate, significant changes will be communicated through the platform.

The version applicable to an order will be the version in effect at the relevant time, subject to applicable law.

25. GOVERNING LAW

These Terms shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to applicable consumer-protection and other mandatory laws.

Nothing in these Terms prevents a consumer from exercising rights granted by applicable Nigerian law.

26. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary where legally permissible, and the remaining provisions shall continue to apply.

27. ENTIRE AGREEMENT

These Terms, together with the applicable: Privacy Policy; Return & Refund Policy; Delivery Policy; Coupon/Points Terms; Promotion Terms; and product-specific terms, form the applicable agreement governing your use of Everything 1K, subject to mandatory rights under applicable law.

28. CUSTOMER ACKNOWLEDGEMENT

By creating an account, you confirm that you have read and agree to the Everything 1K Terms & Conditions, Return & Refund Policy and Privacy Policy. You understand that some products sold on Everything 1K may be thrift, second-hand, pre-owned or clearance products and may have minor signs of use or imperfections where properly disclosed. You understand the applicable points, coupon, promotion and delivery rules and agree to use the platform lawfully.